Do you really want to send that back?

Delivery options and discounts play a large part in consumers’ online shopping & return decisions. Two thirds of shoppers this holiday season have already returned or are planning to return at least one of their purchases.

Returns this year are especially high since the 2020 holiday shopping season was the most digital shopping season on record. Did you know a 5% discount is enough to entice 39 percent of holiday shoppers to keep their purchases?

First, watch this NBC video.
Second, read this article posted by PYMNTS.